Privacy Policy

Methods of processing

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

Legal basis of processing

We may process Personal Data relating to you if one of the following applies:
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- You have given your consent for one or more specific purposes. In these cases, you can opt-out at any time by contacting us at contact@zenown.com or through any of the designated methods in each case.

- Provision of Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;

- processing is necessary for compliance with a legal obligation to which we are subject;

- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;

- processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. Where this basis applies, we have undertaken the relevant Legitimate Interest Assessment to demonstrate that our compelling legitimate interest overrides the interests or the fundamental rights and freedoms of the affected data subjects. You can request further information about this by reaching us at contact@zenown.com.
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In any case, we will gladly help to clarify the specific legal basis that applies to the processing. You can contact us at contact@zenown.com for this purpose.

Purpose of processing

We use the data we collect from you in order to provide our Services, comply with our legal obligations, respond to enforcement requests, protect our rights and interests (or those of yours or third parties), detect any malicious or fraudulent activity, send marketing communications and for analytics.

When you contact us through our forms, we will use these details to reply to requests for information, quotes or any other kind of request as indicated by the form's header.

Analysis and predictions based on the User's Data ("profiling"): The Owner may use the Personal and Usage Data collected through ZenOwn to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.

The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.​

Marketing
You may receive marketing communications from us if you have requested information from us or requested our services if, in each case, you have not opted out of receiving that marketing.​

Where you opt out of receiving these marketing communications, we may still process your personal data for other required purposes.

​We may share your email address with our partners for marketing purposes where you have opted-in to receive marketing communications from them.​

We do not sell, rent or lease or provide in any other way our customer lists to third parties.​

You may always object / opt-out by following the link in our email message or by sending us an email to contact@zenown.com. If you want to opt-out from our partner’s marketing communications, please check their website and the means enabled for such purpose.

Data disclosure

In addition to us, in some cases, the Data may be accessible to other parties in the ways described below:

- Our third-party service providers who perform functions on our behalf in connection with the operation of our business such as IT service providers, including cloud storage, mail carriers, analytics and communications providers, and system administrators or third parties who host and manage data;​

- Analytics, CRM and other software that assist us in the communication with you and the improvement and optimisation of our website;​

- Third parties if we are required to do so by law, or if we believe that such action is necessary to: (a) fulfil a government, or regulatory authority request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our websites or customers;​-Other reasons

– We may also share your personal information with a purchaser or potential purchaser of our business.

​-Any other third parties with your express consent.​We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Place
The Data is processed at our operating offices in Switzerland and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, by ensuring at least one of the following safeguards is implemented:

​-transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or the UK Government;

​-entering into specific contractual terms which have been approved by the European Commission or the UK Government and which give personal data the same protection as within the EEA and the UK. In these cases we will undertake a Data Transfer Impact Assessment in order to verify, on a case-by-case basis, whether the law in the recipient country ensures adequate protection for personal data transferred under this tool.
For further information on the safeguards used, please contact us at  contact@zenown.com
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Retention time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for or as otherwise required by applicable law.

When calculating the appropriate retention period for your data, we consider the nature and sensitivity of the data, the purposes for which we are processing the data, and any applicable statutory retention periods.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between us and you shall be retained at least until such contract has been fully performed.

- Personal Data collected for the purposes of our legitimate interests shall be retained as long as needed to fulfil such purposes in line with the Legitimate Interest Assessment.
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We may be allowed to retain Personal Data for a longer period whenever you have given consent to such processing, as long as such consent is not withdrawn. Furthermore, we may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
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Once the retention period expires, Personal Data shall be deleted or anonymised.